Delivery typically takes 1–3 business days inside Dhaka and 3–5 business days outside Dhaka. Delivery fees are flat rates: 60 BDT for inside Dhaka and 120 BDT for outside Dhaka. Free shipping may apply during special promotional offers.
Once your order is confirmed, you will receive a tracking ID via SMS. You can input this ID into our 'Track Order' page to view the real-time courier status of your shipment.
We offer a hassle-free 7-day return policy. If you receive a damaged, defective, or incorrect product, please contact our support team within 24 hours of delivery. Refunds are processed within 5–7 business days to your original payment method once the returned item passes quality checks.
NexBazar supports Cash on Delivery (COD), Mobile Financial Services (bKash, Nagad, Rocket), and secure online card payments via visa, Mastercard, and AMEX.
You can cancel or modify your order within 2 hours of placement by calling our customer support hotline directly, provided the item has not yet been dispatched to our delivery partners.